Cupertino-based tech giant Apple has begun to roll out new iOS 11.3.1 update for iPhones, iPads, and iPod touch devices. According to the American company, the update is to fix an issue of unresponsive displays– for people who used third-party repair services to replace their displays.
An earlier iOS update had temporarily made touchscreens unresponsive for some iPhone 7 users, and even iOS 11.3 did it to iPhone 8 models.
The company in its release notes stated, “iOS 11.3.1 improves the security of your iPhone or iPad and addresses an issue where touch input was unresponsive on some iPhone 8 devices because they were serviced with non-genuine replacement displays.”
— Guilherme Rambo (@_inside) April 24, 2018
There has been a long queue of accusations from retailers and customers, that the company has been purposely creating issues with an objective to pressure customers into paying for officially licensed repair services– which are more expensive than third-party repair shops.
Apple iOS 11.3.1 Update: Why Are Users Angry?
Many users are angry with the fact that they had to spend a chunk of cash on repairing their unresponsive screen from licensed outlets. Whereas it could just be resolved with an update. There have been speculations that Apple are pretty stoked up to fix bugs. It has been reported that 2018’s iOS 12 update will have fewer new updates.
In release notes, Apple has promised that the iOS 11.3.1 update will work. But the company has asked its customers to not use third-party repairs.
Apple back-peddled on its policy that such repairs would null a device’s warranty in 2017. On April 2018, the FTC has warned six major companies. The warning was not to place warranty restrictions on third-party repairs as its illegal.
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“Despite the inclusion of such warnings, most of the restrictive policies produced by manufacturers are completely unenforceable. The 1975 Magnuson-Moss Warranty Act prohibits manufacturers from placing repair restrictions on any device it offers a warranty on. According to the FTC, unless the manufacturer provides the parts or services to the consumer for free or receives a waiver, it cannot require customers to comply with specific repair requirements or risk voiding the warranty.”
Another issue surfaced in 2016. It was connected to bad soldering leading to iPhone 6 and 6 Plus to lose touchscreen functionality. The company stated that the problem was due to the device being used on a hard surface multiple times. It asked customers with the problem to pay $150 to repair the devices.
According to Ars Technica, the iOS 11.3.1 update also fixes security issues that permit apps to gain higher privileges. It even fixes UI spoofing.